Application Support Engineer
Spectraforce
Chicago, Illinois
11 days ago
Job Description
Job Title: Technical Analyst
Duration: 7 Months (Possibility of Extension)
Location: Chicago IL (Hybrid 3 days onsite)
Job Description:
Principal Responsibilities:
• Identify measures to improve applications stability and availability to improve support service delivery.
• Develop to become a Subject Matter Expert for assigned application domain. • Troubleshoot production issues through monitoring and log analysis.
• Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.
• Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
• Help ensure compliance with all audit requirements including change control procedures and data security
• Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.
• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.
Skills / Experience:
• 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
• Support experience with multi-channel applications (web, mobile, API, etc.).
• Good to have past experience under DevOpps or SRE role.
• Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies
• Experience working on projects in an Agile/XP environment.
• Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL
• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
• Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications.
• Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $50.00/hr.
Duration: 7 Months (Possibility of Extension)
Location: Chicago IL (Hybrid 3 days onsite)
Job Description:
Principal Responsibilities:
- Lead production stability effort by preventing production issue and improve production stability.
- Track /Manage Incidents /Change /Problems for assigned applications.
• Identify measures to improve applications stability and availability to improve support service delivery.
• Develop to become a Subject Matter Expert for assigned application domain. • Troubleshoot production issues through monitoring and log analysis.
• Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.
• Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
• Help ensure compliance with all audit requirements including change control procedures and data security
• Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.
• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.
Skills / Experience:
• 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
• Support experience with multi-channel applications (web, mobile, API, etc.).
• Good to have past experience under DevOpps or SRE role.
• Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies
• Experience working on projects in an Agile/XP environment.
• Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL
• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
• Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications.
• Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $50.00/hr.